Hello, and welcome to the Tenant Services Home Page!
In cases of Fire or Danger to Life or Bodily Injury always call 911 first. Otherwise, in case of a building emergency, please call Yale Facilities Operations at 203-432-6888 and they will contact the appropriate parties able to assist you. calling facops will ensure that an appropriate response to your emergency will happen FAST. Calling facops will ensure that a team of people will be able to answer your call, and organise a response. If you email or make a work order, it might go to a single person that will respond when they realize, rarely immediately.
AN EMERGENCY IS DEFINED AS A FLOOD, FIRE, LOSS OF UTILITIES, RISK OF BODILY INJURY AND/OR DISCHARGE OF HAZARDOUS MATERIAL.
For routine service requests:
*Not all Yale Locations will automatically need to create a work request through this system, but you absolutely can if you are feeling overwhelmed. we will resubmit a work request you make, to the correct party, to make sure your work gets done as fast and efficiantly as possible. BUT! if you work in the list of buildings below, then you will have a system for your building that will make this much faster. so please contact the company associated with your adress for things you are needing. These property management companies will automatically pass things to our office that they can’t take care of, but will be able to meet your needs much faster if it is something they can help you with.
buildings with their own property management are as follows:
reference building engines! You will call (203) 624-5317. Anything they can’t help you with, will be forwarded to yales offices 344 winchester 2 Church st south 135 College st (127-153) 300 George st 25 science park science park garage 40 temple st 60 temple st
for all other leased properties, put a request through assetworks
Please submit works requests through this link, make sure to add your building adress in the description. please read the “before submitting a ticket in assetworks below”.
within this link (above) there is a manual on how to submit a works request, or you can use this link Create_FWR_Request.pdf (yale.edu)
please check this manual, and try submitting a works request, before contacting email@example.com
Before you submit a ticket in ASSETWORKS!!!
If this is in regards to moving of Furniture, removal of extra waste, then please contact TR&S
If this is about a physical key in any form, or the lock it works with, then you have to contact the Yale Lockshop.
they are over worked and understaffed, so there is going to be a wait. so do this sooner rather than later
Policy 0000 - Policy Name (yale.edu) this is the Lockshop request form.
If you are needing an extra cleaning, extra work done within your area ( for example hanging shelves, or pictures), you would like a wall repainted, then please make sure to fill out your COA as a charge to customer (you).
*DO NOT HIRE OR REQUEST WORK FROM A CONTRACTOR YOURSELF!
There are many reasons why this could create significant issues. so please don’t create more work for everyone includng yourself. If you have a question about what you can or cannot do as a tenant, then please e-mail firstname.lastname@example.org we will always be more than happy to discuss what you need and help you find solutions.