Welcome to Tenant Services!

In cases of fire or danger to life or bodily injury always call 911 first.

Otherwise, in case of a building emergency, please call Yale Facilities Operations at 203-432-6888 and they will contact the appropriate parties able to assist you. Calling FACOPS will ensure that an appropriate response to your emergency will happen FAST, a team of people is available to answer your call and organise a response. If you email or make a work order, it might go to a single person that will respond in the normal course of business, rarely immediately.

FACOPS 203-432-6888
Married Grad Housing, Paul Rudolph Archive, 1963

What is an Emergency?

An emergency is defined as a flood, fire, loss of utilities, risk of bodily injury and/or discharge of hazardous material.

Tenant Support Services

  • AssetWorks

    Use AssetWorks for maintenance support requests. 

  • Status Check

    You can access your work order and learn about progress.

  • Managed Buildings

    If you work in one of these buildings, contact the property manager for faster service.

  • Non-AssetWorks Requests

    Moving, locked out assistance, physical keys and data wiring have other methods for support.

AssetWorks

For routine service requests:

Please submit works requests through yale.assetworks.cloud/ready, make sure to add your building address in the description. 

Before you submit a ticket in ASSETWORKS

If you need an extra cleaning,  extra work done within your area (for example hanging shelves, or pictures), you would like a wall repainted, then please make sure to fill out your COA as a charge to customer (you).  This should be a custom/Department custom selection in assetworks. we can not charge to grants or to capital projects. This must be a Department COA.

AssetWorks Cloud AssetWorks Guide [PDF]

Check the status of your work request 

If you are are wanting to know the status of your work request, then please go to this website:  WorkSearch (yale.edu)

You will be able to check the status of your work request, and also any notes that are attached to give information on the progress  of your request.  Please complete  this before reaching out to enquire  about your request. 


 

Other Work Order Systems

Not all Yale Locations  will automatically need to create a work request through  AssetWorks as several property managers have their own work order systems. If you work in one of the  buildings listed below, then you will have a system for your building that will make this much faster. These property management companies will automatically pass things to our office that they can’t take care of, but will be able to meet your needs much faster if it is something they can help you with. 

Managed Buildings

Buildings with their own property management are as follows:

Winstanley Enterprises
Reference building engines
You will call (203) 624-5317. Anything they can’t help you with, will be forwarded to Yale’s offices

  • 344 Winchester
  • 2 Church St. South
  • 135 College St. (127-153)
  • 300 George St.
  • 25 Science Park
  • Science Park Garage
  • 40 Temple St.
  • 60 Temple St.
  • 100 College for custodial only
(203) 624-5317
2 Church St South

For all other leased properties, put a request through Assetworks:

AssetWorks Cloud AssetWorks Guide [PDF]

Requests that don’t go into ASSETWORKS 

There are several departments in YALE, that have their own way of submitting work requests. 

  • Transport, Receiving & Storage

    If this is in regards to moving of furniture or the removal of extra waste, then please contact Transport, Receiving & Storage (TR&S).

  • Locked Out?

    If this is about being locked out of your building/suite/room, then please contact Yale Security on (203)785-5555

  • Physical Keys

    If this is about a physical key in any form, or the lock it works with, then you have to contact the Yale Lockshop: Go to the Lockshop Key Request form (1410 FR.04)

  • Data Wiring

    If you need data wiring moved or installed, then contact the ITS Help Desk  Get Help - IT at Yale (service-now.com)

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Please Note:

Do not hire or request work from a contractor yourself!

If you have a question about what you can or cannot do as a tenant, then please e-mail tenant.services@yale.edu. We will always be more than happy to discuss what you need and help you find solutions.